04-04-2019 01:02 PM
HP Notebook 15-ac122tu Windows 10
Issue with battery charger
-battery unable to fully charge
-battery getting disconnected randomly
-drivers for Batteries, updated manually and resintall
-unable to find new drivers from website and tool Hp support
-BIOS version from 2015, current version according to website is 2018
-no direct revision in the battery
-not detecting damage on the behavior of the system in the recent
04-05-2019 08:16 AM
Thank you for posting your query on HP Support Community,
Does the laptop shutdown right away if the charger is disconnected from the laptop?
Have you tried to use a different compatible charger and check if it helps?
Let's start off by performing a Hard reset on the notebook:
Before power resetting your computer, do the following:
Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.
Turn over the computer and look for a battery compartment door.
If there is a battery compartment, use the steps in Reset a laptop with a removable battery.
If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.
I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.
Once done, restart the computer and check.
Please follow the steps to uninstall Microsoft ACPI-Compliant Control from Device manager:
Unplug the charge and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,
Restart the computer and the issue should be fixed.
Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.
I would suggest please update the Bios and Chipset drivers on your PC from our HP support website, using this link: http://hp.com/drivers Select the country and language. Enter the product# and follow the on-screen instructions.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
HP Notebook PCs - Testing and Calibrating the Battery (Windows 10) (Skip the steps if you have already performed).
Next thing, I would suggest here is to run the test on the battery from F2.(Click on Component test - Scroll down to Power)
Let me know how it goes for further assistance!
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