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‎08-15-2026 08:42 PM

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14-dy1000 (436S6AV)

Hi, 
After upgrading to windows 11 my mousepad stopped working.
When I checked drivers its showing below error:

This device cannot start. (Code 10)

A request for the HID descriptor failed. This typically occurs when there is a problem with the device firmware.

Please contact the system manufacturer for further assistance.

I tried uninstalling and then did scan for hardware chagnes. Restarted and none of them worked.
I also tried to installed elan precision touchpad driver and update the I2C HID device but still the same issue.
Please help me to fix this issue.

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