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‎10-01-2022 12:50 PM

HP Recommended
Product: HP Pavilion Ryzen 5 3500U
Operating System: Microsoft Windows 11

So, I bought my mom a laptop so she could do her work but she keeps saying it's stuttering. I looked up some information about it and I think I've found the source but I don't know how to fix it. It seems like AMD has an fTDM issue with Windows. Has there been a BIOS update for this yet or has it already been fixed? Is there something in the HP Diagnostics thing? I just dropped $600ish on this laptop. I really don't want to have to get her a new one.

Category:
1 REPLY 1

‎10-01-2022 02:01 PM

HP Recommended

Hello @Xavier_Phillips 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

 

Version

 

System Model

 

System SKU

( equals HP product number (p/n) )

 

Processor

 

BIOS Version/Date

 

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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