Issue with touch screen and lag

[CeeGee1976]

• Since updating my laptop I have not been able to use my touch screen I also have a very bad lag that I did not have before 

[Raj_05]

Hi @CeeGee1976,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be a compatibility issue or a glitch with the update that affected your touch screen functionality and performance. Here are some steps you can take to troubleshoot the problem.

• Restart your laptop: Sometimes a simple restart can resolve minor software glitches.
• Check for updates: Make sure your operating system, drivers, and firmware are all up to date. HP often releases patches and updates to fix compatibility issues and improve performance.
• Update drivers: Specifically, check for updates for your touch screen driver. You can usually find these updates on the HP website or through the Device Manager on your laptop.
• Run hardware diagnostics: Your laptop may have built-in diagnostic tools that can help identify any hardware issues. Check the HP website or user manual for instructions on how to access these tools.
• Roll back the update: If the problem started after a recent update, you can try rolling back to the previous version of the operating system or drivers. This can be done through the Settings menu or the Device Manager.
• Perform a system restore: If rolling back the update doesn't solve the problem, you can try restoring your laptop to a previous restore point when it was working correctly. This will revert your system settings to an earlier state without affecting your personal files.

By following these steps, you should be able to troubleshoot and hopefully resolve the touch screen and lag issues on your HP Notebook-17.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support