Issues Gaming with Integrated Graphics

[fribbles23]

Hello!

I have a HP Notebook 17-x115dx with the following specs:

OS: Windows 10 Home (64-bit)

Processor: i7-7500U (2.7GHz)

HDD: 1TB

RAM: 8GB (2x4GB)

Graphics: Intel HD 620 (integrated, shared memory)

I used to play Rocket League on this machine, and while I had to turn a lot of the settings down, it was totally playable with decent framerate. I since bought a new computer and have been gaming on that, but as we prepare to travel, I was testing this notebook and something has changed. I load up Rocket League and it barely runs at less that 1 frame per second.

I've done some research, and while Psyonix recommends a dedicated graphics card to run Rocket League, I found content from YouTubers demonstrating how Rocket League can run on machines with Intel HD integrated graphics, and they are able to achieve 40-60 FPS. Also, as I mentioned, I myself used to play on this computer without issue. I'm just a little confused how it could suddenly go from functional to unplayable in just over 6 months.

I have tried uninstalling and reinstalling the graphics driver twice, which made no difference. Also, I've made sure Windows updates are current, and I've used the both the Intel Driver Support Assistant and the HP Support Assistant to verify all other drivers are up-to-date as well.

The only other observation I've made is that when the game running, my memory usage is up to about 80% according to the Task Manager. Surprisingly, at the same time the, Task Manager shows the GPU has very little load on it, so I'm inclined to think it's a memory issue, rather than a GPU issue. This is interesting to me because Psyonix recommends a minimum of 4GB RAM for the game to run (which, again, I have 8GB). I have checked for background processes using RAM, and there is nothing besides low demand Windows system processes running, so that shouldn't present a problem.

If it won't work, it won't work, but I figured I'd at least put this out there to see if anyone has any ideas.

Thanks in advance for your input!

Cheers!

[Paul_Tikkanen]

Hi:

The only suggestion I can offer, would be to see if manually updating the Intel graphics driver to the latest version directly from Intel.

First, create a system restore point so that you can roll back to the current graphics driver you have installed, just in case the updated driver does not work to your expectations.

https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point

Next, download and save the latest Intel HD graphics driver 64 bit ZIP file from the link below.

https://downloadcenter.intel.com/download/28991/Intel-Graphics-Windows-10-DCH-Drivers?v=t

Unzip the graphics driver file to its folder. Do not do anything with the files in the folder.

To unzip the file, right click on the graphics driver zip file you downloaded, and select Extract All.

Go to the device manager, click to expand the Display Adapters device manager category

Click on the Intel HD graphics adapter listed there.

Click on the driver tab. Click on Update Driver.

Select the Browse my computer for driver software option, and then at the bottom of that window, select the Let me pick from a list of device drivers on my computer.

Click on Have Disk, and browse to the unzipped graphics driver folder>Graphics>iigd_dch (setup information file), click Next, and the driver should install.

Be patient, as it can take a few minutes for the driver to completely install.

When the installation is finished, restart the PC.

To update the Intel HDMI audio driver to the latest version, go to the device manager, click to expand the Sound, video and game controllers device manager category.

Click on the Intel HD audio device listed there.   Click on the driver tab.  Click on Update driver.

Select the Browse my computer for driver software option, and browse to the unzipped Intel graphics driver main folder.

Make sure the Include subfolders box is checked, and the driver will install.

Then restart the PC.