Issues activating my free Game Pass trial

[Rulner]

I am trying to activate my free Game Pass trial via the Omen Gaming hub but it is not working. it launches the Xbox app but only provides me with the paying trial. I have tried the various suggestions on other posts but none work. eg I've tried updating both apps, ensuring I am logged into both apps with the same account etc. Could someone help me with this please?

[A_Gayathri]

Hi @Rulner,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having trouble redeeming your free Game Pass trial through the OMEN Gaming Hub, which should automatically link to the free trial rather than the paid version. Let's go through a few troubleshooting steps to help resolve this:
 

1. Verify Game Pass Offer

• Check the Terms of the Free Trial: Make sure your device is eligible for the free Game Pass trial by reviewing the terms. Sometimes the free trial is region-specific or may only be valid within a certain time frame.
• Confirm Account Eligibility: Ensure you are eligible for the Game Pass trial (e.g., you haven't redeemed a similar offer before).

2. Sync OMEN Gaming Hub and Xbox App

• Log Out and Back In: Log out of both the OMEN Gaming Hub and Xbox app. Then log back in with the same Microsoft account on both apps.
• Reinstall OMEN Gaming Hub and Xbox App:
  1. Uninstall the OMEN Gaming Hub and Xbox app.
  2. Reboot your laptop.
  3. Download and reinstall both apps from the Microsoft Store.

3. Check for Updates

• Update Both Apps: You mentioned trying this, but double-check that both the OMEN Gaming Hub and Xbox app are up-to-date. Use the Microsoft Store to ensure all updates are installed.

4. Claim Code via OMEN Gaming Hub HP PCs - OMEN Gaming Hub

• Sometimes the OMEN Gaming Hub provides a code that you manually redeem in the Xbox app. Try the following:
  1. Open the OMEN Gaming Hub.
  2. Look for any section related to Game Pass (often in the "Rewards" or "Offers" section).
  3. If there’s a redeemable code, copy it and manually enter it in the Xbox app or Microsoft website under "Redeem Code."

5. Clear Microsoft Store Cache

• Reset Cache:
  1. Press Windows + R, type wsreset, and press Enter.
  2. This will clear the Microsoft Store cache. After it resets, restart your PC and try activating the trial again.

6. Check the Xbox Subscription Status

• Open the Microsoft Account website in your browser and navigate to the Services & Subscriptions section. Make sure there is no active Game Pass subscription on the account, as this could block the free trial.

Refer to this document: OMEN by HP 16.1 inch Gaming Laptop 16-n0000 User manual 

I hope this helps. 

Take care and have a good day.

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