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‎09-12-2020 12:35 PM

HP Recommended
Product: HP Pavilion Notebook 15

So I tried updating my laptop recently, it all seemed to download and install normally but when it restarted (after updating) and asked me to log in, my laptop got stuck on the welcome screen. No matter how long I leave it, the welcome loading symbol is constant and I can’t actually get onto my laptop. I’m aware I can uninstall the updates (which I have done a few times before) but I’m at the point where I need to update my laptop to use certain apps properly. Not sure how to fix this

1 REPLY 1

‎09-13-2020 04:12 PM - edited ‎09-13-2020 04:13 PM

HP Recommended

@Sophie32 

So are you saying that the Windows Updates install OK but after you reboot, the laptop gets stuck on the HP logo screen?

 

Are you sure the updates are installing OK -- because from your description, it sounds like one or more is failing.

 

IF you can get back in, open Windows Update, look at the history, and examine the recent updates for error codes.

 

Also, I'm having a hard time understanding why certain apps need certain Windows Updates in place in order for them to work.  You would need to contact the individual app vendors to find out why this is the case.



I am a volunteer and I do not work for, nor represent, HP
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