cancel
Showing results for 
Search instead for 
Did you mean: 
Sophie32
New member
1 0 0 0
Message 1 of 2
97
Flag Post

Issues after updating

HP Recommended
HP Pavilion Notebook 15

So I tried updating my laptop recently, it all seemed to download and install normally but when it restarted (after updating) and asked me to log in, my laptop got stuck on the welcome screen. No matter how long I leave it, the welcome loading symbol is constant and I can’t actually get onto my laptop. I’m aware I can uninstall the updates (which I have done a few times before) but I’m at the point where I need to update my laptop to use certain apps properly. Not sure how to fix this

1 REPLY 1
WAWood
Level 16
Level 16
32,742 32,642 2,972 7,293
Message 2 of 2
Flag Post
HP Recommended

@Sophie32 

So are you saying that the Windows Updates install OK but after you reboot, the laptop gets stuck on the HP logo screen?

 

Are you sure the updates are installing OK -- because from your description, it sounds like one or more is failing.

 

IF you can get back in, open Windows Update, look at the history, and examine the recent updates for error codes.

 

Also, I'm having a hard time understanding why certain apps need certain Windows Updates in place in order for them to work.  You would need to contact the individual app vendors to find out why this is the case.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation