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- Issues with HP Active Pen on Spectre x360 ac0XX
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01-06-2018 09:00 AM
I've recently purchased a HP Active Pen with App Launch. The PC won't register the pen when I touch the screen. The battery in it is new and works with my other pen (the one that originally came with the laptop) and the bluetooth works (if I press the app launch button, OneNote opens). Any fix, or is the pen broken? My laptop has all latest updates from Microsoft and HP.
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Accepted Solutions
01-06-2018 01:27 PM
Did you purchase the compatible pen for your computer model?
HP PCs - Touchscreen Compatibility with Pen and Stylus
Partial Excerpt:
odel name | HP Pen (Microsoft) 1CP24AV / Y0C43AV SPS: 920241-001 (Dark Ash Silver) / 910942-001 (Natural Silver) | HP x360 11 EMR Pen with Eraser (Wacom) 2EB40AA / 1MY81AV SPS: 928519-001 | HP Tilt Pen (Microsoft) 1SC98AV (Dark Ash Silver) / 1TD47AV (Natural Silver) HP SPS: 929863-001 (Dark Ash Silver) / 929863-002 (Natural Silver) |
Spectre x360 13-ac0xx | x | x* |
x* - Computers that support the HP Pen can also support the HP Tilt Pen, but the HP Tilt Pen might not work on older computers.
Computer model, one of:
- HP Spectre x360 - 13-ac002ne
- HP Spectre x360 - 13-ac002np
- HP Spectre x360 - 13-ac034nf
- HP Spectre x360 - 13-ac044tu
- HP Spectre x360 - 13-ac061tu
- HP Spectre x360 - 13-ac063dx
- HP Spectre x360 - 13-ac087nz
- HP Spectre x360 - 13-ac092tu
If yes, the pen is the correct pen for the computer model, then install Driver:
HP Tilt Pen Driver
ftp://ftp.hp.com/pub/softpaq/sp84001-84500/sp84007.exe
Information:
ftp://ftp.hp.com/pub/softpaq/sp84001-84500/sp84007.cva
Click Thumbs Up on a post to say Thank You!
Answered? Click post "Accept as Solution" to help others find it.
01-06-2018 01:27 PM
Did you purchase the compatible pen for your computer model?
HP PCs - Touchscreen Compatibility with Pen and Stylus
Partial Excerpt:
odel name | HP Pen (Microsoft) 1CP24AV / Y0C43AV SPS: 920241-001 (Dark Ash Silver) / 910942-001 (Natural Silver) | HP x360 11 EMR Pen with Eraser (Wacom) 2EB40AA / 1MY81AV SPS: 928519-001 | HP Tilt Pen (Microsoft) 1SC98AV (Dark Ash Silver) / 1TD47AV (Natural Silver) HP SPS: 929863-001 (Dark Ash Silver) / 929863-002 (Natural Silver) |
Spectre x360 13-ac0xx | x | x* |
x* - Computers that support the HP Pen can also support the HP Tilt Pen, but the HP Tilt Pen might not work on older computers.
Computer model, one of:
- HP Spectre x360 - 13-ac002ne
- HP Spectre x360 - 13-ac002np
- HP Spectre x360 - 13-ac034nf
- HP Spectre x360 - 13-ac044tu
- HP Spectre x360 - 13-ac061tu
- HP Spectre x360 - 13-ac063dx
- HP Spectre x360 - 13-ac087nz
- HP Spectre x360 - 13-ac092tu
If yes, the pen is the correct pen for the computer model, then install Driver:
HP Tilt Pen Driver
ftp://ftp.hp.com/pub/softpaq/sp84001-84500/sp84007.exe
Information:
ftp://ftp.hp.com/pub/softpaq/sp84001-84500/sp84007.cva
Click Thumbs Up on a post to say Thank You!
Answered? Click post "Accept as Solution" to help others find it.
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