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HP Recommended
Spectre x360 ac0XX
Microsoft Windows 10 (64-bit)

I've recently purchased a HP Active Pen with App Launch. The PC won't register the pen when I touch the screen. The battery in it is new and works with my other pen (the one that originally came with the laptop) and the bluetooth works (if I press the app launch button, OneNote opens). Any fix, or is the pen broken? My laptop has all latest updates from Microsoft and HP.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@MattH86

 

Did you purchase the compatible pen for your computer model?

 

HP PCs - Touchscreen Compatibility with Pen and Stylus

Partial Excerpt:

odel name
HP Pen (Microsoft)
 
1CP24AV / Y0C43AV
 
SPS: 920241-001 (Dark Ash Silver) / 910942-001 (Natural Silver)
HP x360 11 EMR Pen with Eraser (Wacom)
 
2EB40AA / 1MY81AV
 
SPS: 928519-001
HP Tilt Pen (Microsoft)
 
1SC98AV (Dark Ash Silver) / 1TD47AV (Natural Silver)
 
HP SPS: 929863-001 (Dark Ash Silver) / 929863-002 (Natural Silver)
 
 
Spectre x360 13-ac0xx
x
 
x*

 

 

x* - Computers that support the HP Pen can also support the HP Tilt Pen, but the HP Tilt Pen might not work on older computers.

 

 

Computer model, one of:

 

 

If yes, the pen is the correct pen for the computer model, then install Driver:

 

HP Tilt Pen Driver

ftp://ftp.hp.com/pub/softpaq/sp84001-84500/sp84007.exe

Information:

ftp://ftp.hp.com/pub/softpaq/sp84001-84500/sp84007.cva

 

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@MattH86

 

Did you purchase the compatible pen for your computer model?

 

HP PCs - Touchscreen Compatibility with Pen and Stylus

Partial Excerpt:

odel name
HP Pen (Microsoft)
 
1CP24AV / Y0C43AV
 
SPS: 920241-001 (Dark Ash Silver) / 910942-001 (Natural Silver)
HP x360 11 EMR Pen with Eraser (Wacom)
 
2EB40AA / 1MY81AV
 
SPS: 928519-001
HP Tilt Pen (Microsoft)
 
1SC98AV (Dark Ash Silver) / 1TD47AV (Natural Silver)
 
HP SPS: 929863-001 (Dark Ash Silver) / 929863-002 (Natural Silver)
 
 
Spectre x360 13-ac0xx
x
 
x*

 

 

x* - Computers that support the HP Pen can also support the HP Tilt Pen, but the HP Tilt Pen might not work on older computers.

 

 

Computer model, one of:

 

 

If yes, the pen is the correct pen for the computer model, then install Driver:

 

HP Tilt Pen Driver

ftp://ftp.hp.com/pub/softpaq/sp84001-84500/sp84007.exe

Information:

ftp://ftp.hp.com/pub/softpaq/sp84001-84500/sp84007.cva

 

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.