It has been some 3 months since I've bought a HP laptop. It has been working fine but from the past

[bjtravels]

It has been some 3 months since I've bought a HP laptop. It has been working fine but from the past week, I'm having issues with charging the laptop. My laptop charges very slow (1% in some 20,25 minutes) while my laptop is shut. So, I've to start my Windows 10 laptop, then restart it , and then keep it open. Then, it starts charging normally. Also sometimes, it charges normally even while it's shut. Pretty weird. All the drivers of my laptop are up-to-date. I even removed and reinserted my laptop's battery many times but that didn't helped either. So, please help me to fix this problem

[Rachel571]

Hi @bjtravels,

Welcome to the HP Support Community

I understand you are facing a power-related issue with your HP  Laptop . Not to worry I will help you to get a resolution to resolve the issue.

Let's try the below steps:

Update the BIOS, Video card & Chipset drivers:

• Here's the link to download and install the above updates: Click here

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon 
2. Click My devices in the top menu, and then click Updates in the My PC.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

If the issue still persists, then please follow the below steps:

Let's try reinstalling the Microsoft ACPI-Compliant Control Method Battery 

• 1) In the search box, type, and open “Device Manager”. 
• 2) Expand “Batteries”. 
• 3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
• 4) Click on “Uninstall”. 
• 5) At the prompt put a check in the box to remove the current driver 
• 6) Shut down the computer. 
• 7) Remove the battery for a minute and then put it back in. 
• 😎 When the computer comes back up it should automatically find the driver. 
• 9) Go to Device Manager. 
• 10) Expand Batteries. 
• 11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
• 12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

Also, try updating the computer:

• Step 1 Windows Updates - 
• 1) In the search box, type, and open Windows Updates. 
• 2) Check for updates. 
• 3) If the updates are available, click on install and restart the computer. 
• Step 2 HP Support Assistant Updates:
• 1) In the search box, type, and open HP Support Assistant. 
• 2) Check for updates. 
• 3) If the updates are available, click on install and restart the computer. 

This document has the most relevant troubleshooting if your battery appears to be not charging. Battery Does not Power Notebook or Hold a Charge 

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed: Check with an alternate battery. HP Notebook PCs - Using and Testing the AC Power Adapter

Hope this helps! Keep me posted. 

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