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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Notebooks
- Notebook Software and How To Questions
- Items I need to remove
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09-22-2019 08:34 AM
Hello, In the bottom right-hand corner is the HP Support Assistant. The assistant is marked with a red dot with an exclamation mark (!). I have 2 devices a Notebook and an All-In-One Printer. The Support Assistant shows that I have 7. I have tried to remove/ delete those devices that I no longer have, but I can't find anywhere that allows me to do that. Help required please. I am not sure what to enter in the space provided for Message Tags
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Accepted Solutions
09-22-2019 09:29 AM
Hi:
I just opened up the support assistant to see what you need to do, and I agree...just looking at the program window, there is no obvious way to do it.
But I found it...
You need to sign into the HPSA if you are not logged in now.
Then click on the device you want to remove, and repeat this step for each one.
On the device screen, to the right of the serial number and product number, click on the blue Edit this device button.
A window opens and you have the option to edit or remove the device. Click on the blue Remove this device line across from the Cancel button at the bottom of the window.
09-22-2019 09:29 AM
Hi:
I just opened up the support assistant to see what you need to do, and I agree...just looking at the program window, there is no obvious way to do it.
But I found it...
You need to sign into the HPSA if you are not logged in now.
Then click on the device you want to remove, and repeat this step for each one.
On the device screen, to the right of the serial number and product number, click on the blue Edit this device button.
A window opens and you have the option to edit or remove the device. Click on the blue Remove this device line across from the Cancel button at the bottom of the window.
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