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HP Recommended
HP Pavilion x360 - 14-ba151tx
Microsoft Windows 10 (64-bit)

I CANNOT RESET MY ACCOUNT PIN

1 REPLY 1
HP Recommended

Hi @aKSHAY_265

 

Welcome to the HP Support Community. 

 

Try these steps -

 

Step 1 Sync Date and Time - 

To sync the date and time, press Windows and I button together to access the Settings > Go to Time & Language > Date & Time. 


Step 2  Re-register the Microsoft Store app using Powershell - 

Right-click on the Start or the Windows icon and click on Windows Powershell (Admin). Type in the following command to re-register the Microsoft Store app and then hit Enter.

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

 

Let the process complete and then check if your issue is fixed or not.


Step 3 Reset the Microsoft Store - 

Click on Start or the Windows icon, then type "wsreset" and select wsreset.


If the issue still persists, eun system file checker - 

 

1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator.
2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/").
3) Enter sfc /scannow (note the space between "sfc" and "/"). 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.