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‎07-18-2024 04:27 AM

HP Recommended
Product: HP ENVY - 13-aq1002nt

After BIOS update keyborad backlight  key is not working and can't open backlight. Also I can't recover previous BIOS 

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1 REPLY 1

‎07-18-2024 07:20 AM - edited ‎07-18-2024 07:42 AM

HP Recommended

Hello MOANAL, from what you say, I deduce that your computer has a backlight. You have to look for the drawing as a stacked drawing with stripes, pressing fn+ key to activate the backlight. Also go to BIOS and system settings, look at the action keys mode which is enabled. You already mentioned if the backlight works for you. I also leave you the link of a driver to download and the link that explains what you have to do in this case.

https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106169.exe

https://support.hp.com/us-en/document/ish_7021443-7021521-16


Greetings.

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