Keep getting 'HP SimplePass Application is restarting' message

[ChrisWho]

I upgraded to Windows 10 about 6 months ago.  Have not had any issues with SimplePass (well, none that I couldn't find an answer for) until the last three days.  Nearly everytime I use my fingerprint to log in, or I open an application, I get the message 'HP SimplePass Application is restarting'.  Yesterday, it would not recognise my fingerprint until I restarted the computer, but since then it seems to work - I just keep getting the message flashing up on the screen.  When I went to Control Panel and attempted to open HP SimplePass so I could at least get the version number, it flashes the message again, but will not open up.

Please help.

[The_Fossette · Accepted solution]

Hi @ChrisWho

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I understand that you are having trouble using the HP simple pass software.

I’d love to help!

I recommend you to update your software and install the latest software from the below link.

sp71729 HP SimplePass V8.01.46A W7-W10 32/64bit

Setup the software after installation and test if it is working fine.

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[ChrisWho]

I have tried 6 or 7 times to download the file.  Each time it goes all the way through the download, then says 'Failed - Network error'.  I have tried it with Norton disabled - same.  I am using Chrome browser.

[ChrisWho]

Should also say that the message has stopped appearing.  But still cannot open SimplePass from Control Panel.

[The_Fossette]

Hi @ChrisWho

Thank you for posting back.

I recommend you to try using a different browser and check.

Let me know how it goes.

Good Luck!

[ChrisWho]

Hey Fossette.  This seems to have done the trick.  I think the previous version of SimplePass was stopping the process, but Chrome was not telling me this.  When I ran through Edge, it still stopped, but it told me it couldn't continue until the previous version was uninstalled.  SimplePass seems to be working fine now.  Thanx for your help.

[powerlift17]

I had to uninstall the previous version of Simplepass and then install the latest version.  Problem resolved.  Thank you for the assistance.