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HP Recommended
8BA38UA#ABA

Hey all!

I have had this laptop for just shy of a year and it’s great except for one thing! The keyboard. This happens whenever I am writing papers and is very annoying. I always have to restart the computer when the problem happens which is not fun if you are in the middle of school work.


My caps lock will suddenly turn on, even though the light isn’t on. If I push the caps lock button, the light comes on, but then I’m in lowercase again. All my keys become backwards (so instead of a period, it’s <.

Then if I go to click to a certain sentence, it will highlight everything below it as if I am holding down my trackpad. It drives me crazy and I don’t know what to do! Does anyone else have this problem? Or know what to do. Hoping the solution isn’t to just keep restarting my computer whenever it’s happening because that gets old pretty fast 😛

1 REPLY 1
HP Recommended

Hi@erikaaden, Welcome to the HP Support Community!

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Check for the windows updates?

 

Check for the BIOS update?

 

Request you to follow the below troubleshooting steps from the document:- 

 

http://support.hp.com/us-en/document/c01612362

 

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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