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Keyboard Cursor issues

HP Recommended
HP Laptop 15-bs2xx
Microsoft Windows 10 (64-bit)

Hello. I have a 15" in touchscreen laptop. The cursor randomly migrates to the left side of the screen and will click out of the screen. The mouse pad is not working properly either.  I have been advised that I need to have the keyboard drivers un-installed and re-installed. I have located them on the software support. My question is if I choose to download them will they automatically un-install the current ones and should I only download  the driver with the most recent release date?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @QueenAm331


Welcome to the HP Support Community. I'd be happy to assist you with the cursor issue.


Please try these steps to un-install the driver - 


1) In Windows, search for and open Device Manager.
2) Double-click Keyboards.
3) Right click on the keyboard drivers and click on uninstall.
4) Restart the computer to automatically download the drivers. 


Update the computer - 


Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.


Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.


Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)  


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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