Keyboard Issues

[vickilynn54]

My keys can't keep up with me I have to go slow and wait on cursor before I can type next letter

Can someone please help me my computer isn't very old

[WAWood]

vickilynn54

Hello;

Allow me to welcome you to the HP forums!

Here are some troubleshooting steps you can try: Notebook Keyboard Troubleshooting (Windows 10, 😎 | HP® Customer Support

You said your computer isn't very old -- so WHEN did you buy it?

Did it come with Win10 preinstalled?  If not, then you must have Upgraded it to Win10, and if so, what was the prior OS version and when did you update it?

We can proceed once you provide the information.

Thanks

[vickilynn54]

I bought in January it had Windows 10 already on it.

[WAWood · Accepted solution]

vickilynn54

You should not be having problems with a PC this new.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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Good Luck

[vickilynn54]

I did this and it fixed it but since my computer is running slow because of junk files they want to charge me to get rid of them. This will be the last time I buy an hp computer thank you all for your help