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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavilion 6530
Microsoft Windows 11

Keyboard and Touchscreen have both stopped working on my Laptop. It is only 5 months old and barely used. I can't seem to do any of the things I need to do as I can't use the keyboard. The device freezes after about  2-3 minutes and then I have to reboot again. I only have the mouse working when trying to navigate anything. 

 

I can't uninstall the keyboard, because when it asks to restart I can't hit the YES button. 

 

Any suggestions? 

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