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Keyboard and Touch screen both not working

‎12-05-2021 03:30 AM

HP Recommended
Product: Pavilion 6530
Operating System: Microsoft Windows 11

Keyboard and Touchscreen have both stopped working on my Laptop. It is only 5 months old and barely used. I can't seem to do any of the things I need to do as I can't use the keyboard. The device freezes after about  2-3 minutes and then I have to reboot again. I only have the mouse working when trying to navigate anything. 

 

I can't uninstall the keyboard, because when it asks to restart I can't hit the YES button. 

 

Any suggestions? 

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