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- Keyboard and Touch screen both not working

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12-05-2021 03:30 AM
Product: Pavilion 6530
Operating System: Microsoft Windows 11
Keyboard and Touchscreen have both stopped working on my Laptop. It is only 5 months old and barely used. I can't seem to do any of the things I need to do as I can't use the keyboard. The device freezes after about 2-3 minutes and then I have to reboot again. I only have the mouse working when trying to navigate anything.
I can't uninstall the keyboard, because when it asks to restart I can't hit the YES button.
Any suggestions?
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