Keyboard and mouse are not working in windows after update

[Riddhesh]

After updating my windows 10 the keyboard and mouse are not working the keyboard is showing error as Windows cannot start this hardware device because it's configuration information (in the registry) is incomplete or damaged (Code 19)

The mouse displays Insufficient system resources exist to complete the API (Code10).

[A4Apollo]

Hi! @Riddhesh, Welcome to the HP support community.

Have you tried checking with an external keyboard or mouse? Does the issue persist?

Try updating the BIOS and chipset drivers on the PC and check if it helps.

Update the BIOS using this link. Click Here

Also, update the chipset drivers using this link. Click Here

Try checking with an external mouse and keyboard on the laptop and check if it works.

Try few steps recommended below.

In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

For touchpad try the steps recommended below.

1. Go into "Control Panel".
2. Click "Hardware and Sound".
3. Now click "Mouse and Touchpad".
4. Now go to "Additional mouse options".
5. The Mouse Properties window will open. In here click on your device.
6. Make sure your device is set to enabled. If it isn't then click "Enable Device". 
7. Exit both that screen and "Control Panel".

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:

1. Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
   
    If you are prompted for an administrator password or confirmation, type your password or click Continue.
2. Locate and then click the following registry subkey:

   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

   Warning There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before you change the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default value is DVD/CD-ROM and the Class value is CDROM.
3. If you see UpperFilters in the pane on the right side, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. If you see LowerFilters in the pane on the right side, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.

Note  After you remove the UpperFilters registry entry and the LowerFilters registry entry, you may lose functionality in certain programs, such as CD 

Refer this article to further troubleshoot keyboard issues with your laptop.

Refer this article to further troubleshoot touchpad issues with your PC.

Lastly, Try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Hope to hear from you soon!

Have a great weekend ahead! 🙂

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