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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
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What do you mean by "restore the recovery media"?
It is just as I said. HP factory recovery is data destructive. That includes programs.
Windows reset also destroys data and deletes installed programs.
You will have to reinstall programs that you installed after the initial setup of your notebook.
What are you using for internet protection against Viruses and Malware? I am currently using ESET Smart Suite on my own devices.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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No. In the opinion of most Experts, there are no free antivirus product that are truly worth using. They are not any better than Defender. When I was actively running my PC business, I loved the freebie antivirus products. They brought me business.
That may be the reason you are having weird problems. You notebook may be infected with Malware.
From the nature of some of the questions that you ask, I suggest taking a course to get a better understanding of the nature of desktop and notebook PCs.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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@Ryan_Pieswrote:Sorry for the late reply.
I would like to thank you very much for the help you have given me.
The factory reset did work and I would like to thank you for all the advice you gave me.
I will soon be clicking that Accept as Solution button.
Thanks very much.
Have a great day.
Excellent!
🙂
I am glad that I was able to help you resolve you issue.
If you run into more HP notebook problems, please don't hesitate to come bck and start a new thread.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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