Keyboard characters typing incorrectly (only some)

[errybarnes]

Hello,

My laptop is brand new and I have the following keyboard issues:

Shift 2 gives me the " symbol not the @ as required

Shift " gives me the @ symbol and not the " as required

Shift 3 gives me the £ symbol and not the # symbol

There are a couple of others also such as the ~ and ¬

I have checked keyboard language etc as I can find in other posts, but still no luck.

Thanks in advance 🙂

Erin

[Chimney_83]

Greetings @errybarnes,

Thanks for the post. 

I understand that you are facing an issue with your computer where the keyboard types incorrect characters, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Have you run a diagnostics on your computer?

Request you to select the keyboard layout again. 

Along with selecting the correct language of the keyboard, make sure to select keyboard layout as QWERTY. 

Refer to this HP Guided troubleshooter for step by step instructions. 

If possible run a keyboard test from System diagnostics. 

To enter system diagnostics, keep tapping F2 repeatedly on startup. 

Select the component test and run a keyboard test. 

Let me know if this helped. 

[errybarnes · Accepted solution]

Thanks for you response. I have since turned to the HP support and they've helped me resolve. Thanks for your time with the response

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.