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CAmbrose
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Message 1 of 2
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Flag Post

Keyboard disabled when in clamshell mode and auto-rotation doesn't work

HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

There seems to be a problem with my laptop's rotation sensor or it's drivers. Sometimes, when the laptop is rotated to tablet mode, the keyboard can stay enabled and the screen does not rotate to the correct orientation the device is being held at. (I know I can manually do it through settings but this is not good enough and isn't what was advertised)

 

Also, sometimes when I rotate back to clamshell mode, the keyboard can stay disabled and I have to restart the device using the touchscreen as this is the only way to temporarily solve the issue until it happens again.

 

I've contacted a HP agent via phone but I can't do this very often because I work during open hours and the WhatsApp line isn't for the UK. I tried updating the BIOS through HP's website as advised by the HP agent but that's all.

 

Please help? I need this functionality for my work.

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@CAmbrose

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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