• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-30-2022 09:24 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

So when i restart my laptop i can login but as soon as i get into windows i can no longer use my keyboard, fn and F keys will work but nothing else, any info would be great.

 

Ive tried deleting the keyboard driver and restarting, check hp assistant for drivers amd windows is fully up to date.

 

Category:
5 REPLIES 5

‎09-30-2022 09:26 AM

HP Recommended

Hello @WBoris 

Sorry to hear that you are having problems ... I would like to help you.

 

As workaround conntect external <USB wired> keyboard.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

 

Version

 

System Model

 

System SKU

( equals HP product number (p/n) )

 

Processor

 

BIOS Version/Date

 

 

(2) Please report your results

Was this reply helpful? Yes No

‎10-03-2022 08:58 AM

HP Recommended

OS: Windows 10 home 64-bit version 19044.2075

Model: HP EliteBook 840 G1

PN: D1F44AV

Processor: intel core i5-4300U @ 1.90GHz

BIOS version: L71 ver. 01.49

Was this reply helpful? Yes No

‎10-03-2022 01:06 PM

HP Recommended

Hello @WBoris 

 

(1) Connect external <USB wired> keyboard as workaround

 

(2) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(3) Download and install / update

Intel Chipset Installation Utility

10.1.1.40 Rev.A3.7 MBApr 11, 2018Download

Intel Management Engine Components Driver

11.6.0.1045 Rev.A100.6 MBMay 12, 2017Download

Intel Full Management Engine (ME) Firmware Component

9.5.65.3000 Rev.A5.0 MBAug 20, 2018Download

 

(4) Restart Windows, login and wait a few minutes

(5) Shutdown Windows ( No Sleep / No Hibernate )

(6) Disconnect charger

(7) Press and hold <power> button for 30 seconds

(8) Connect charger

(9) Disconnect external <USB wired> keyboard

(10) Power on notebook

(11) Please report your results

Was this reply helpful? Yes No

‎10-03-2022 08:00 PM

HP Recommended

External keyboard does not type, i plugged it in and it lights up but when i try to type it does nothing, if i fully power off and turn on i can type long enough to sign in after that nothing

 

I plan on factory resetting pc as there is nothung important on the drive to see if there is any difference

Was this reply helpful? Yes No

‎10-04-2022 04:13 AM

HP Recommended

Hello @WBoris 

Keep me updated

Good luck

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.