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HP Recommended
Microsoft Windows 10 (64-bit)

So when i restart my laptop i can login but as soon as i get into windows i can no longer use my keyboard, fn and F keys will work but nothing else, any info would be great.

 

Ive tried deleting the keyboard driver and restarting, check hp assistant for drivers amd windows is fully up to date.

 

5 REPLIES 5
HP Recommended

Hello @WBoris 

Sorry to hear that you are having problems ... I would like to help you.

 

As workaround conntect external <USB wired> keyboard.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

 

Version

 

System Model

 

System SKU

( equals HP product number (p/n) )

 

Processor

 

BIOS Version/Date

 

 

(2Please report your results

HP Recommended

OS: Windows 10 home 64-bit version 19044.2075

Model: HP EliteBook 840 G1

PN: D1F44AV

Processor: intel core i5-4300U @ 1.90GHz

BIOS version: L71 ver. 01.49

HP Recommended

Hello @WBoris 

 

(1) Connect external <USB wired> keyboard as workaround

 

(2) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(3) Download and install / update

Intel Chipset Installation Utility

10.1.1.40 Rev.A3.7 MBApr 11, 2018Download

Intel Management Engine Components Driver

11.6.0.1045 Rev.A100.6 MBMay 12, 2017Download

Intel Full Management Engine (ME) Firmware Component

9.5.65.3000 Rev.A5.0 MBAug 20, 2018Download

 

(4) Restart Windows, login and wait a few minutes

(5) Shutdown Windows ( No Sleep / No Hibernate )

(6Disconnect charger

(7Press and hold <power> button for 30 seconds

(8Connect charger

(9) Disconnect external <USB wired> keyboard

(10) Power on notebook

(11) Please report your results

HP Recommended

External keyboard does not type, i plugged it in and it lights up but when i try to type it does nothing, if i fully power off and turn on i can type long enough to sign in after that nothing

 

I plan on factory resetting pc as there is nothung important on the drive to see if there is any difference

HP Recommended

Hello @WBoris 

Keep me updated

Good luck

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