Keyboard driver

[HeavyDee]

I'm looking for the correct keyboard and touch pad driver for an Envy x 360 Convertible 15m-cn0xc.  Any help would be appreciated

[Echo_Lake]

@HeavyDee

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[HeavyDee]

I appreciate the effort but this did not solve my problem.  Any other suggestions?

[Echo_Lake]

@HeavyDee

Thank you for posting back.

Let's try this:

1. In Windows, search for and open Device Manager.

2. In the list of devices, expand the device you want to update.

   

3. Right-click the device and then select Update driver or Update driver software.

   

4. Click Search automatically for updated driver software.

   

5. Follow the onscreen instructions to install the updated driver.

6. Restart your computer to complete the installation of the updates.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[HeavyDee]

No luck - it said the best driver was already installed.  Any other suggestions?

[Echo_Lake]

@HeavyDee

Thank you for posting back.

Find and restore or reinstall original device drivers for your computer with Windows 10.

1. HP recommends installing the latest drivers available from Windows Update. Go to Updating Drivers and Software with Windows Update for more information.

2. Go to the HP Customer Support - Software and Driver Downloads page. If a Let's identify your product to get started page displays, select your computer type. Type the model name of your computer, and then click Submit. From the list of available software and driver categories, find the software or driver. Click the category name, and then click Download.

   If you need a previous version of a driver, there might be a link to an older driver in the details.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[HeavyDee]

In the list of drivers under the keyboard tab there was nothing that addressed my issue.

[Echo_Lake]

@HeavyDee

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows)You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[HeavyDee]

I did as you suggested and it didn't help my original situation.  Even worse my microsoft office programs were deleted.  Now what do I do?

[The_Fossette]

@HeavyDee

What is the product number of your computer?

What is the exact issue you are facing?

The keyboard uses the Windows built-in drivers as it is plug and play device. 

Cheers!