Keyboard is typing different characters

[Daya12]

Please I my keyboard was working perfectly well but this morning I turned it on and the keyboard was misbehaving. When CAPLOCK is on, it still shows lower case letters, the numbers are not working; when you press 2 it move the cursor down like arrow keys. Even if you have not press SHIFT key, the top keys keeps on showing. Because of this I installed new windows 11 this morning but the same issue persist. Please I really need help. I'm frustrated

[VikramTheGreat]

Hi @Daya12,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can feel how frustrating this must be, especially after reinstalling Windows and still seeing the same keyboard issues. The fact that the problem persists even after a fresh OS install strongly suggests this is not a software issue, but rather a hardware or keyboard layout setting problem. Let’s go through the troubleshooting steps:

Why This Happens

• Stuck modifier keys (Shift, Fn, Ctrl) or a faulty keyboard matrix.
• Incorrect keyboard layout (e.g., switched to another language).
• Hardware failure in the keyboard circuit.
• Accessibility features like Sticky Keys or Filter Keys are turned on.

Recommended Fix

1. Check Keyboard Layout

• Go to Settings → Time & Language → Language & Region → Keyboard Layout.
• Ensure it’s set to US QWERTY (or your preferred layout).
• Remove any extra layouts.

2. Disable Accessibility Features

• Go to Settings → Accessibility → Keyboard.
• Turn Sticky Keys, Filter Keys, and Toggle Keys OFF.

3. Test in BIOS

• Restart your PC and press Esc → F10 to enter BIOS.
• Try typing in BIOS fields (like password or notes).
• If the issue persists in BIOS, it’s hardware-related.

4. External Keyboard Test

• Connect a USB keyboard.
• If the external keyboard works fine, your notebook keyboard likely needs replacement.

5. HP Hardware Diagnostics

• Download HP PC Hardware Diagnostics:
  👉 HP PC Hardware Diagnostics | HP® Support
• Run Component Test → Keyboard.
• If it fails, contact HP for repair.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat