• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Stop the Jumping Cursor! Quick Fixes for HP EliteBook Folio 1040 G1Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎10-12-2025 03:45 AM

HP Recommended

Hello,

 

I'm having a problem with my Probook 450 G3. Everything works perfectly, except for the keyboard, which doesn't work systematically the first time I turn on the PC.

 

After a simple Windows restart, the keyboard works perfectly 100% of the time. But every time I turn the system off and on again, the problem returns.

 

I thought it was a driver problem, but I can't find the keyboard driver on the HP website. I only have the "HP Hotkey Support - UWP" software.

 

My keyboard is recognized as "Standards 101/102-key or Microsoft natural PS/2 keyboard for HP Hotkey support."

 

Driver details attached.

 

Thank you for your help.

 

I should point out that the BIOS is up to date, as is Windows. The BIOS battery is new.

Reply
2 REPLIES 2

‎10-16-2025 11:01 AM

HP Recommended

really no idea anyone? 😞

Reply
Was this reply helpful? Yes No

‎11-05-2025 09:04 PM

HP Recommended

This is because of the fast startup option. You can disable it in the power optons to resolve the issue.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.