Keyboard not working

[AymanBadouzi]

Hello everyone,

I have a problem in the keyboard of my HP Pavilion G6, some buttons do not respond, in my case (T, and Y, and CTRL), And when I find only one button responds, all other buttons respond too!

I tried to clean the keyboard, reinstall the driver, format the PC, but without result, and also I used a USB keyboard and the same problems, so the problem is not hardware, it's software

Help me please ?!

[Cheron-Z]

@AymanBadouzi

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

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Thank you for your understanding

[AymanBadouzi]

Ok thank you !

I translate it !

[Echo_Lake · Accepted solution]

@AymanBadouzi
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  
Let's perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data.

Next Step: BIOS Defaults - (After hard reset follow the below steps while starting the computer)
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. If the issue persists, continue the next step:

Checking the keyboard functionality in HP Recovery Manager:

1. Turn on your computer and repeatedly press the esc key until the Startup Menu opens.
2. Begin a System Recovery by pressing F11. ...
3. The Choose an option screen displays. ...
4. Click Advanced options.
5. Click Command Prompt to open the Command Prompt window.

In the Command Prompt Windows please type and check the functionality of all the keys and check if T and Y key works or not, if it does not then it's for sure hardware issue. So contact HP Technical Support and get the keyboard replaced/repaired.

If it works fine in Command Prompt then, its a software related issue, performing system recovery (original factory settings) will reinstall original software drivers.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[AymanBadouzi]

Thank you for your reponse,

the same probleme ; T and Y didn't work . So i have to change my keyboard !

Thank you

[Echo_Lake]

@AymanBadouzi
 

I appreciate your efforts to try and resolve the issue. This computer needs to ship out for physical diagnosis, Hence, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your laptop. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.