Keyboard not working

[Aymvn]

Hey.

I was using my laptop just normal and suddenly all keys stop working except function keys (F1-F12). After trying many thing, I did a power drain and it works.

But the issue keep happening everytime just suddenly. And I have to do a power drain everytime which is not fine.

[sandytechy20]

@Aymvn

Welcome to the HP support community.

I understand that you are getting keyboard issues, I am glad to assist you.

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware

1. Download the latest version of HP PC Hardware Diagnostics.

2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

   

3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

   

4. Click Run once to begin the test.

   The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.

Meanwhile:-

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Aymvn]

Hey,

Thank you for your reply, but the issue fixed it self 1 month ago.

Thank you.

[sandytechy20]

@Aymvn

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.