Keyboard not working

[SilviaDan]

Hi, all of a sudden, my keyboard stopped working. When I press some keys, characters' output is different. For example, if I press the letter N, output is the number 6. Please help.

Silvia

[Dilip_18]

Hi@SilviaDan,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing keyboard issues with the HP Laptop.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date.  
• Check if the keys work fine in command prompt and notepad
• Run HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine whether the hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures.
• Try doing Reset PC Keep my files from windows and check if it works.

Hope this helps! Keep me posted. 

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