12-23-2019 12:04 PM
Chromebook with Windows 10 won't go past the startup screen how do I do
12-25-2019 05:01 PM - edited 12-25-2019 05:01 PM
@TWIII Welcome to HP Community!
Here are a few things you can do to resolve the issue:
Step 1: Remove external devices
If the Chromebook does not start, remove any USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices including external hard drives and other similar devices.
After you have removed all external devices, turn on the Chromebook.
If the computer starts, reconnect devices one at a time, and restart the Chromebook each time you connect another device to figure out which device is causing the problem. You are done.
If the unit still does not start or exhibits the same problem, go to the next step to perform a hard reset.
Step 2: Perform a hard reset
A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.
A hard reset does not remove any local files or settings.
Press the power button and refresh button for five seconds. The computer turns off, and then turns on again.
If necessary, press power button again to turn on the laptop.
If the issue persists, continue to the next step.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD
(By the end of this article all the issues should be resolved)
Keep us posted,
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