Keyboard

[Essence007]

I have a hp pavilion x360 laptop 11m-ap0023dx and my keyboard isn’t working. I’ve had problems with a few keys but now my whole keyboard won’t work. How do I get it working again? 

[Raj_05]

Hi @Essence007,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Pavilion x360 laptop's keyboard isn't working, here are some steps to troubleshoot and potentially fix the issue.

Restart Your Laptop: Sometimes a simple restart can resolve temporary glitches.

Check for External Issues:

• Ensure there’s no physical damage or debris on the keyboard.
• If you have an external keyboard, try connecting it to see if it works. This can help determine if the issue is with the laptop’s keyboard or the system itself.

Update or Reinstall Keyboard Drivers:

• Update Drivers:
  1. Right-click the Start button and select Device Manager.
  2. Expand the Keyboards section, right-click on Standard PS/2 Keyboard (or similar), and select Update driver.
  3. Choose Search automatically for updated driver software.
• Reinstall Drivers:
  1. In Device Manager, right-click the Standard PS/2 Keyboard and select Uninstall device.
  2. Restart your laptop. Windows should automatically reinstall the driver.

Check Keyboard Settings:

• Go to Settings > Ease of Access > Keyboard and ensure that Filter Keys is turned off. Sometimes this setting can cause issues with keyboard input.

Run Hardware Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select Keyboard and run the troubleshooter.

Check BIOS Settings:

• Restart your laptop and enter BIOS/UEFI settings (usually by pressing Esc, F2, F10, or Del during startup).
• Check if the keyboard is detected in BIOS. If it’s not, the issue might be hardware-related.

Perform a Hard Reset:

• Turn off your laptop.
• Disconnect all external devices and unplug the power adapter.
• Press and hold the power button for about 15-20 seconds to discharge any residual power.
• Reconnect the power and turn on your laptop.

Check for Physical Connection Issues:

• If you're comfortable with it, you might open the laptop to check if the keyboard cable is properly connected to the motherboard. Be cautious with this step as it can void warranties or cause damage if not done correctly.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support