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Victoria122
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Message 1 of 2
1,154
Flag Post

Keycap help

HP Recommended
HP Notebook 14s-dq1505sa.
Microsoft Windows 11

I was taking my keycaps off to clean underneath them. But when I got to the mute keycap, I cleaned it and then it would not go back on... Everything underneath is in the same place as before, I have not touched those. The keycap is acting springy and loose? Can anyone help, or does know why it won't set back on? 

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @Victoria122, Welcome to the HP Support Community.  

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

 

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

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