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‎12-12-2017 10:42 AM

HP Recommended
Product: ENVY 15 as 100 na
Operating System: Microsoft Windows 10 (64-bit)

Mine is one of the models affected by the keylogger issue. I have downloaded sp81891.exe to combat the issue several times but each time I get the message "Failed- Network error". How can I make it work please? Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-12-2017 11:26 AM

HP Recommended

Hi,

 

Try the download over http.

 

http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81891.exe

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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2 REPLIES 2

‎12-12-2017 11:26 AM

HP Recommended

Hi,

 

Try the download over http.

 

http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81891.exe

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎12-12-2017 02:39 PM

HP Recommended

Thank you very much. That link worked. Much appreciated. 

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