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‎07-28-2020 12:14 AM

HP Recommended
Product: Example: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

Recently the top row of keys on my pavilion stopped working. 

I've reinstalled the driver and updated it and done all the windows updates but no joy. 

What could be the problem?

1 REPLY 1

‎07-30-2020 02:34 PM

HP Recommended

@Rex27 Welcome to HP Community!

 

I understand that the keys are not working.

 

What is the product number of your computer? (Ensure you don't share any personal information such as serial, phone number, email ID, etc..). 

 

Please perform the keyboard test let us know the result.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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