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‎12-25-2021 10:10 PM - edited ‎12-25-2021 10:20 PM

HP Recommended
Product: Stream windows 11
Operating System: Other

So my nephew drew on my laptop with sharpie so I looked up how to get sharpie off a laptop and it said use alcohol to get it off so i did and I wiped the keys off with paper towels and after i was done i put a piece of paper on the keyboard and closed the laptop when i did that the tissue  got stuck to my laptop and 10-15 minutes later my keyboard stopped working and its been 10 months since then and only 9 out of 79 keys are working and none of the keys are keys to the password  how do i make 79 out of 79 keys work???

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1 REPLY 1

‎12-25-2021 11:07 PM

HP Recommended

A new keyboard seems like the ticket in this case. I don't know the composition of everything under the keys but if alcohol soften perhaps the rubber spring part to where they stick, the easiest fix is get a new keyboard and have a shop install it or DIY if you are inclined with the help of a service manual.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
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