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10-20-2022 08:21 AM
so I sit on bed in labour POSITION, laptop resting vertically in an obtuse angle on my legs. I hope you get clear image. After sitting for a long time, when I move my leg and it touches the backside of laptop, my laptop screen goes black and gives me this message and re-starts. Sometimes it produces HARSH SOUND IN MY PLUGGED EARPHONES. I HAVE A CLIP.https://drive.google.com/file/d/1-023oaBnrZx51XI0RhwG90Sg3CH9tGaC/view?usp=drivesdk
"the operating system did not shutdown cleanly.
Reconstructing cache Metadata.
Please do not interrupt this process."
I showed my laptop to chip set and hardware expert. He told me that it was a problem of software ( I already repaired the laptop. I had sm bios issue at that time. But now he is blaming me that I installed third party softwares and it is causing the trouble). But even after resetting my laptop and installing OFFICIAL WINDOWS 11, The problem still exists. I hope you got a clear image of how I am handling my laptop. My body is in labour position. Laptop's base resting on my legs and whenever (after certain period maybe 10 mins) I move my leg , it also touches the base of my laptop and the screen goes black and re-starts. The laptop works absolutely fine. Please help me. I am really worried cause I have just repaired the laptop and it costed me much 🙏🏽🙏🏽🙏🏽🙏🏽. Hope you get it.🙏🏽🙏🏽🙏🏽
10-20-2022 02:11 PM
Sorry to hear that you are having problems ... I would like to help you.
(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)
--->>> Perform Extensive Tests
--->>> Perform <all> tests
--->>> Perform Component tests <Audio>
See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>
See how it works:
(2) Please report your results ( error messages, take pictures )
( if serial number, device id, UUID, System Board CT Number is displayed, please blur )
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