LAPTOP HEATING ISSUE

[Rajeev9495]

Hey guyz am using hp15-ac083tx, few weeks I am having a problem of heating on my laptop, When playing PUBG Mobile emulator my system gets heating both cpu and gpu , cpu package having a temperature of 85c or more and gpu have 70c , after few minute in this temperature my cpu will down to 50% for few seconds and it will come back within seconds and this process whill repeats. I think this is for reduce temperature , when cpu reduces its performace my game become choppy , I changed settings of system cooling policy to passive in plugin otherwise cpu stay at 50% so game become choppy so I changed settings of system cooling policy of plugin in passive. I updated all the drivers , windows 10 and BIOS , no change at all , I cleaned cpu fan and all dust  in my laptop again no use , I changed both my cpu and gpu thermal paste with a cheap thermal paste , is there any problem for the thermal paste I recently applied or should I purchase a brand thermal paste . I dont know what to do. I have played PUBG MOBILE EMULATOR without any issue in this laptop this problem occured in few weeks ago until no I cant find what is the issue. My system spec is Intel i3 5th Gen 2.1GHz, 6GB RAM(I extended from 4GB to 6GB  ), AMD Radeon R5 M330 2GB graphics.

[Echo_Lake]

@Rajeev9495
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  

Firstly, Let's run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Next: Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,Thank you for posting in the HP Support Community.  Have a great day!

[Rajeev9495]

My driver's , winsows and BIOS are uptodate . There is any issue with local thermal paste or can I change it with a branded 0ne ?

[Echo_Lake]

@Rajeev9495

I appreciate your efforts to try and resolve the issue. Let's quickly run a system test: The System Tests check the hardware sub-systems to ensure they are functioning properly.

Click here and follow instructions to open the System Tests menu in the software.

NOTE: HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

Also, you can contact our Support and our Support Engineers should be able to check the available service options for your computer.

 HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.