LAPTOP ONLY CHARGING WHEN ITS POWERED ON

[Marcos39]

So, i bought this hp laptop 15-fc0xxx on october last year and it was working just fine. but i dont know why the laptop started having some charging issues, it charges just fine when turned off, but stops charging when turned on, but sometimes it does charge, not always.

Thing i've already tried:

- Test my battery and adapter on hp hardware diagnostics

- Update my bios

- Plug and unplug the charger SEVERAL TIMES

K

[Irfan_06]

Hi @Marcos39,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Laptop battery that is not charging when it is powered on.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Follow the below steps to perform the battery Test.

1) Hold the power button for at least five seconds to turn off the computer.

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f2 key.

3) On the main menu, click Component Tests.

4) On the Component Tests menu, click Power, Battery, and then click Run once. The battery Test begins.

If the battery test fail, there is an issue with the battery and needs to be replaced.

If the battery test pass, update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

If the issue still persists, refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Marcos39]

Hello! Thanks for your help but now its not charging at all. I am going to take it to a local repair shop and see what the issue is.

[Irfan_06]

Hi @Marcos39,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

It seems like an issue with the laptop hardware as you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support