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‎09-04-2022 12:07 PM

HP Recommended

I HAVE PURCHASED A PAVILION LAPTOP FROM HP WITH WINDOWS INSTALLED, I HAVE JUST TRIED TO USE WORD AND XL AND WHEN I GO TO USE IT I AM REQUESTED TO ACTIVATE WINDOWS , WHEN I TRY TO ACTIVATE WINDOWS I AM ASKED TO EITHER HAVE A FREE MONTHS TRIAL OR PAY TO HAVE IT INSTALLED . WHEN I CHECK THE SYSTEM TO SEE IF WINDOWS IS INSTALLED IT SAYS WINDOWS IS ACTIVE 

CAN YOU PLEASE ADVISE

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1 REPLY 1

‎09-04-2022 01:25 PM

HP Recommended
@SAMMY931 wrote:

.... WHEN I CHECK THE SYSTEM TO SEE IF WINDOWS IS INSTALLED IT SAYS WINDOWS IS ACTIVE 

CAN YOU PLEASE ADVISE

@SAMMY931 

 

Probably somehow you mixed them up, you need to activate Office (Word , Excel ... ) but not Windows. What is your machine ? Probably it has Office Trial version, you have to pay Microsoft to get a key to activate.

 

Regards.

BH
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