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‎04-02-2025 02:05 PM

HP Recommended

Hi! My computer was working fine, but I haven't been able to turn it on for a few days.

 

It's an HP 240 G7 notebook. It turns on and the fan works, but the screen remains black. The Caps Lock also blinks three times. According to my research, this could be due to a RAM problem, but I replaced it and the screen still won't turn on.

 

From what I've seen, it could be a BIOS issue, but when I searched the HP support website, I can't find the BIOS for Windows 11 to download. What can I do? I thought about downloading the Windows 10 drivers, but I don't know if that could damage the notebook further.

 

 

 

¡Hola! Mi computador funcionaba bien pero hace unos días que no puedo prenderla

 

Es una notebook hp 240 G7, enciende y los ventiladores prenden, pero la pantalla queda en negro. También bloq mayus parpadea 3 veces, según investigué eso se debe a un problema en la ram, pero se la he cambiado y sigue sin prender la pantalla.

 

Según vi, puede deberse a un problema con el bios, pero cuando busqué en la página de HP support, no me aparece para descargar el bios de Windows 11 ¿Qué puedo hacer? Pensé en descargar los drivers de Windows 10 pero no sé si puede dañar aún más la notebook 

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