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Domz19
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Lagging HP Notebook

Serial :[edited]
Microsoft Windows 10 (64-bit)

Hi,

 

Good day!

 

How do I solve my problem with my HP notebook, it's 6 months old but it's very laggy already.

When I'm working and pull up two Mozilla Firefox browser with 3 tabs each inside, plus skype, notepad, sticky notes it lagging already, when I switch from one app to another it froze a bit before continuing .

 

I got Intel i5 with this boy and Radeon Graphics card but why is this happening? Is it because of bloat wares? I am not as well sure if it is because of the RAM since its 4GB and its just simple task, im not editing videos, streaming or doing graphics designs, just online browsing and skype.

 

Please help

 

Thanks

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Message 2 of 2
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Flag Post
HP Recommended

Lagging HP Notebook

Hey there! @Domz19

 

Try updating the windows to the latest version and check if it helps.

 

Update BIOS and chipset drivers on the PC to the latest version and check if it helps.

 

Update the BIOS using this link. Click Here

 

Update the chipset drivers using this link. Click Here

 

Try the steps recommended below to restore BIOS to default.

 

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.
 

Also, I would suggest you enable Fast Start-Up on the system and check if it helps. To do this, follow the steps below.
1. Open Control Panel and go to Power Options.
2. Click/tap on the Choose what the power buttons do link on the left side.
3. Click/tap on the Change settings that are currently unavailable link at the top.
4. If prompted by UAC, then click/tap on Yes. 
5. Ensure that Turn on Fast Startup is checked.
6. Restart the computer.

 

If the issue still persists after trying out the steps try the steps recommended below.

 

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

 

Refer this article to know more information about freezing issues with the PC. Click Here

 

Lastly, try running a system diagnostics test on the PC and check if the hardware on your laptop is functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC.

 

Hope this helps!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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A4Apollo
I am an HP Employee

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