Lagging resolvement with plug-in/plug-out power adapter

[Reklamapsy]

Hi, I bought HP Omen 15-dc0023ur and installed Windows 10 64-bit. 

Notebook is freezing from time to time (even when there is no CPU load). When that is happening cursor is standing still despite the fact that I move the mouse. And it stops freezing when I plug-in/plug-out power adapter.  Electric settings are set at their default states in bios and windows.

[KrazyToad]

@Reklamapsy

Welcome to HP Support Community

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Please Note that the Notebook will be slow whenever there are updates getting installed in the background and since this is a new Notebook there might be several updates getting installed

Keep me posted how it goes

Thank you and have a wonderful day 😊

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