Lap top returned still broken

[Phippsmrk]

Laptop returned to HP as hinge on laptop has come loose, they wanted to charge £250 to repair it despite it being still in warranty and hardly used.. When you search online this is not an uncommon complaint. Had raised concern over the fact they suggested customer damage but they have now following 7 weeks of delay returned the laptop without notice unrepaired. The last discussion I had with ended with the customer service advisor telling me they would provide evidence to support the assessment it was customer damage. I have pictures of laptop which doesn't have a scratch or show nay signs of damage. 

At this point I'm going to seek a full refund as laptop is not longer usable. 

[Sneha_01]

Hi @Phippsmrk 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Phippsmrk]

Raised an issue via phone and asked for the complaint to be escalated but not had a response. 

Problem remains and not progress being made.