Laptop 2 weeks old windows 11 problem

[MajTom46]

Bought a new Laptop Envey360 16" win 11. after 2 weeks started having win issues. Called HP support and they told me that was not covered under warranty. To get help I would have to by a software warranty for $30 per month. Had I known this before bought it I would have bought another brand. This is my 3rd HP laptop and had always received free support.

[Hawks_Eye]

Hi @MajTom46 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Not to worry I'll do everything I can to help get this sorted for you.

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.