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‎04-12-2023 06:04 AM - edited ‎04-12-2023 06:10 AM

HP Recommended

It turns out that the old power adapter supplies 15.13 Volts despite nominally 19 and so the problem persists even when powering through the jack adapter

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‎04-12-2023 07:15 AM - edited ‎04-12-2023 01:24 PM

HP Recommended

I unplugged the old power adapter and plugged back its own and the charge is working as it should again, the voltmeter now reads 19.77

 

image11.jpg

 

 

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‎04-18-2023 02:05 PM

HP Recommended

Hello,

 

Thank you for the answer, but that did not help me.

The battery for this device is not detachable so I couldn't remove. I followed the steps you mentioned there (without nr. 7, the one with the battery remove) but when I've "Search automatically for updated driver software"  for the "Microsoft ACPI-Compliant Control Method Battery" it didn't find anything, said that I already have the best drivers installed.

Do you have any other suggestion?

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