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- Laptop Keeps Crashing

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02-16-2025 08:36 PM
According to HP Products, my laptop is not under warranty. I am wondering if this is in any way connected to my laptop frequently crashing and restarting without warning. Below are details of my device.
Model: HP Pavilion 16 inch Laptop PC 16-ag000 (955U3AV)
Product Number: A09CCUA
Error Message: "We were unable to find and HP warranty that matches your product information"
02-19-2025 12:43 PM - edited 02-19-2025 12:43 PM
Hi @AidanDausman, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Frequent crashes and restarts can be caused by several factors, including overheating, driver issues, hardware failures, or software conflicts. Let's go through a few steps to diagnose and fix the issue.
Troubleshooting Steps:
Check for Overheating
Since your device is a Pavilion gaming laptop, heat buildup could be an issue, especially if the cooling system isn’t working properly.
- Use HWMonitor or Core Temp to check CPU & GPU temperatures.
- If temperatures are above 85°C under load, consider cleaning the fans and repasting the CPU/GPU.
Review Event Viewer Logs
- Open Event Viewer (Win + R → type eventvwr → Enter).
- Go to Windows Logs > System and check for critical errors or warnings before crashes.
- Look for errors like "Kernel-Power" (Event ID 41) or BSOD error codes.
Update or Roll Back Drivers
- Update GPU drivers via HP Support Assistant or manually from NVIDIA/AMD.
- Update BIOS from HP website.
- If issues started after an update, roll back drivers via Device Manager (Win + X > Device Manager > Display Adapters > Properties > Driver > Roll Back).
Check RAM & Storage Health
- Run Windows Memory Diagnostic (Win + R → mdsched.exe → Restart & Check).
- Use CrystalDiskInfo to check your SSD/HDD health.
Run System File & DISM Repair
- Open Command Prompt (Admin) and run: sfc /scannow
Then run: DISM /Online /Cleanup-Image /RestoreHealth
Check Power Settings
- Go to Control Panel > Power Options and set it to High Performance.
- Disable Fast Startup (Win + X > Power Options > Choose what power buttons do > Disable Fast Startup).
Perform a Clean Boot
To check if third-party apps are causing crashes:
- Open MSConfig (Win + R → msconfig).
- Under Services, check "Hide all Microsoft services" and Disable all.
- Under Startup, open Task Manager and disable startup programs.
- Restart and see if crashes persist.
Run HP Diagnostics
- Press F2 during boot to enter HP Hardware Diagnostics.
- Run extensive tests on memory, storage, and CPU.
I hope this helps.
Take care and have a good day.
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Max3Aj
HP Support