06-06-2019 06:26 PM
My laptop is not charging when it is on, only when it is asleep or shut down.
So far I have tried:
1. HP Support Assistant checked the battery- Good
2. HP Support Assistant performed all updates, including the BIOS- All updated installed successfully
3. Tried multiple power cards ( I have an extra I bought with this laptop, and my work laptop is an HP too, no difference between the 3 adapters)
4. Opened device menu, went into batteries, and uninstalled the Microsoft ACPI Compliant control method Battery, then turned the laptop off, removed the battery, held power down for 15 seconds, then reinstalled the battery and plugged the laptop back in.
None of the above methods proved successful. I tried to update the BIOS again directly from HP's support site, but the updater will not continue because it's not detecting that the power cord is plugged in.
Is there any other things I can try? It's a minor inconvenience, but knowing it's not right is going to kill me, I'd really like it fixed.
Thanks in Advance!
06-10-2019 06:51 PM
@Panthers65 Welcome to HP Forums Community!
We have a sequence of steps recommended by HP if done as mentioned, that's step by step, the issue should be resolved, now remember, the steps could be repetitive as you've already done quite a few of them, however, this should help:
I suggest you start with a hard reset: Click here for steps,
When done, you may want to check with an alternate power cord/adapter as it could be a malfunction that's causing this issue to occur, here's what you could do:
If the charger shows inconsistent power output values, I would suggest that you step into Best Buy or staples and try with a different adapter and that should isolate the issue to the adapter or the computer.
Please try a different battery on the unit as well.
Do not buy the battery and adapter. It is only for testing.
Use spare ones that they may have. If it works correctly, then you could think of buying it.
Meanwhile, also, try the below:
Steps to uninstall the ACPI drivers
Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers.
Then restart the computer and check again.
Let me know how that pans out,
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That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
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