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RalphTgb
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Laptop Randomly hibernates when gaming

Hp omen 15-ax033dx
Microsoft Windows 10 (64-bit)

Help, my laptop keeps hibernating on its on when ever I start a game like gears of war 5 or  battlefield. It doesn't even get hot, it just hibernates after the first 10 mins of gameplay. Note this recently started as I have been gaming on my laptop for a while now.

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HP Support Agent
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HP Recommended

Laptop Randomly hibernates when gaming

@RalphTgb, Welcome to HP Support Community!

 

Follow the steps below-

 

Turn off Hibernation/Fast boot.

Open an elevated command prompt by going to the Search bar (Cortana) and typing cmd.

In the pop-up list, right-click on Command Prompt and choose to run as Administrator.

In the command window, type this line and hit Enter powercfg -h off

Exit the command prompt and reboot.

 

Try updating the computer - 

 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Also, update the BIOS on the computer. Refer to the document HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System).

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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