Laptop Shuts Down Automatically at 20% Battery and Triggers BitLocker Recovery

[Muhammad0909]

I am experiencing an issue where my laptop shuts down unexpectedly when the battery drains to 20% of its current charge. For example, if my battery is at 100%, it shuts down when it reaches 80%. Similarly, if the battery is at 60%, it will turn off at 40%. The shutdown is sudden, and my laptop does not power back on unless the charger is plugged in.

When I attempt to turn the laptop back on, the battery level remains the same as it was before the shutdown (for example, if the laptop is powered off at 80%, the battery will show 80% when I turn it back on). Upon booting up, the laptop enters BitLocker recovery mode, requiring me to enter the recovery key to access my system.

Key Observations:

• Battery Behavior:
  • The laptop shuts down prematurely when the battery reaches 20% of its current charge.
  • After the shutdown, the battery percentage does not change and remains the same as before the shutdown.
• BitLocker Recovery Mode:
  • After restarting the laptop, it automatically triggers BitLocker recovery mode, requiring the recovery key to unlock the system.

[Kuroi_Kenshi]

Hi @Muhammad0909,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please let us know the model name of the device you're using, and any sensitive information like your HP unit's serial number or product number share it via private message! 

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https://support.hp.com/in-en/document/ish_2039298-1862169-16 

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We're looking forward to helping you get back up and running! 

Best regards,