Laptop Update Issues

[StonyLaptop]

Hi (Forum Newbie here. 14-dg001 Windows 10 Home 22H2 OS Build 19045.4780),

My HP laptop has been operating very slowly

for some time now. Most of its problems seems to be caused

by the following three issues.

1. It is constantly attempting upgrades I neither need nor want

2. Internet in my area is tragically slow and unreliable

3. System Operating software is hogging most of my CPU space and speed

I have attempted the following to remedy these issues.

Upgrades

a. Delay upgrades via System window as often as possible

b. Disable Windows Update via control panel

Internet

a. Leave internet access off on the PC whilst at home

b. Travel to local Broadband Internet access point to perform

internet-reliant activities

OS

a. Store almost all data files on external devices

b. Upgrade OS as frequently as possible within the above

restrictions

Other Issues

Most recently, I have been unable to 'pause' updates, meaning

my laptop is struggling to operate at all due it seeking 'security'

updates that are not available to it. In other words classic Microsoft

Catch 22 behaviour.

I believe the problem here is that a Dec 2024 (KB5048652) package

is not loading or installing correctly. I have tried manually downloading

it but it notified me it 'was not installed'. The 700Mb file should be

capable of fitting on my hard drive, with around 3.2 GB available.

But, of course, I have no control over how much data my system

is chewing up.

I use a variety of PCs, laptops and Mac platforms. I only seem to

have these kind of problems with HPs. Why?

And no, I have NO Group Policy access/files etc. so that doesn't work.

And now I have greyed out Pause and Scheduled upgrade options,

AND HP?MS has just chewed up all but 1.6GB of my hard drive (for

no reason that I can see).

'Regards, StonyLaptop

[Irfan_06]

Hi @StonyLaptop,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing multiple issues with your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support